What's New in Web Help Desk v4

• Automatic escalation.
  
  
• Upload files and Link files to Jobs - useful for e.g. screen dumps of error messages.
  
  
• New Job Status - 'On Hold'.
  
  
• Manage support contracts by expiry date and/or number of new Jobs.
  
  
• Job Target date changes when select a new Priority.
  
  
• Optionally allow operator to only see those Jobs assigned to them.
  
  
• Link Assets to Contacts.
  
  
• Cascading deletes - e.g. deleting a Customer will delete all related records.
  
  
• Can hide records (e.g. Customers) without deleting them.
  
  
• Complete control over what Customer/Dept/Contact address information is included in the History.
  
  
• Close any Child Jobs when closing a Parent Job.
  
  
• Individual Action Notes now stored in Operator Activity as well as in the Job History
  
  
• Specify Organization Structure that you are supporting and the system adapts. E.g. if you are dealing with internal customers only, select "Single Customer, Multiple Departments" and the system will hide references and input fields related to Customer in most windows
  
  
• Use of drop-downs/search boxes is now a personal preference which can be chosen by each operator.
  
  
• Save complex/favorite searches - we now provide a link on every search page which you can save to repeat the search later.