Help Desk Hosting

Want a web based helpdesk but don't have the time or equipment to set it up?

You can either install our LBE Web helpdesk software on your own server, or we can host it for you on our servers. It is the ideal solution for busy helpdesk managers who need a system set up quickly, without any hassle.

Our Web Helpdesk Hosting service gives you:

• Use of the latest, unlimited user licence of LBE Web Helpdesk for the duration of the agreement. You don't need to buy a separate LBE Web Helpdesk licence.
• Free modifications to display your own logo and site name.
• Your own database - no one else will be able to see your data.
• Free daily backup of the database to any email address you wish
• Free E-mail support and emergency telephone support.
• Full access to the helpdesk for your operators so that they can action jobs and maintain the data for your helpdesk.
• Restricted access to the helpdesk for your customers so that they can report, update and check the current status of their own problems

Your site will be hosted by a specialist company who provide:

• 99.9% uptime guarantee
• 24x7 Monitoring
• UPS & Generator Backup
• Multiply redundant firewalls
• Daily Backups

The fee covers set-up, web hosting, support and an unlimited concurrent user licence for LBE Web Helpdesk. The site is usually ready within a few hours of ordering.

Please note, the linked file feature of the web helpdesk is not available on the hosted version. If you require this, we will place your web helpdesk on a server dedicated to you, but there will be an additional charge, please contact us for pricing.

Mail-in server

If required, we can also install the Mail-in server software for you. This software allows your end-users to interact with the helpdesk just by sending an email.