Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

HelpDesk software to improve your Customer Support. Money-back guarantee
 
 

Help Desk Software Features

LBE Helpdesk
Cost Priced per simultaneous user
One-time cost
1st year Support and upgrades included
Subsequent years' support and upgrades GBP 35 p.a. per simultaneous user
Payment options
  • Purchase Order
  • Bank Transfer
  • Cheque
Max. number of people that can use the helpdesk simultaneously limited only by number of licence purchased
End-users can log their own helpdesk jobs
( Web Helpdesk and Helpdesk Mailin server only )
Record new helpdesk jobs
Update and close jobs
Place jobs on hold
Transfer to other helpdesk operators
Create "Child" Jobs which must all be completed before the "Parent" can be completed
Close all "Child" Jobs by completing the "Parent" Job
Email notification to operators and end-users when jobs are created, updated, closed.
Assign Priorities to Jobs
Specify target Job completion date based on Priority
Categorise Jobs
Record time and money spent on each Job
Define unlimited numbers of Customers/End-users
Specify Customers' support contract expiry
Define unlimited numbers of helpdesk operators
Restrict specific functionality to certain operators
Restrict operators to seeing Jobs of one Customer only or to see all Customers' Jobs
Restrict operators to seeing only those Jobs assigned to them or to see all
Use keyboard shortcuts to enter commonly used text

Dataviews - the smart way to manage your data:

  • list all data
  • filter (e.g. "All Open jobs assigned to me")
  • Show/hide only the information you need
  • group by any column
  • create multiple views and switch between them instantly
  • conditional formatting to e.g. highlight all overdue jobs
  • Export to html or text files
Knowledge base search
Dataviews - conditional formatting to e.g. highlight all overdue jobs
Share database between users
Database types supported
  • MS Access (supplied)
  • MS Sql Server
  • MS Sql Server Express
  • Oracle
Application type
Specify working hours (this affects target completion date)
Two custom fields (which may be renamed by you) on each screen
Define Category-specific working hours
Define Category-specific Priorities
Automatic escalation of Priority
Escalation notification to operators and users
Maintain Asset information
Link files to helpdesk jobs (e.g. for screen-dumps of error messages)
Reports
24

 

Home
Help Desk Products
- Desktop Help Desk
- Web Help Desk
- Mail-in server
- Features
- Which one for you?
- Product Comparison
- How they fit together
- Decision maker
Help Desk Hosting
Pricing
Order forms
Screenshots
Downloads
Support & Help
About LBE
 

 

Windows Help Desk softwareWeb based Help Desk SoftwareHosted Help Desk SoftwareEmail based Help Desk Software
Room & Resource Booking softwareOutlook de-duplicatorEmail schedulerOutlook Find & Replace

Copyright Leigh Business Enterprises Ltd. 2010

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.