Customize the Job Sheet report
The job sheet is designed to be printed out, and taken on-site for completion.
The information is then input into the helpdesk on return to your office. The
layout of the job sheet is determined by a text file called jobsheet.txt located
in the helpdesk installation folder. If you understand html you can modify this
yourself. Just like the email templates, you can use a number of tags in this
template to insert information relating to the jobs:
<!-- ##CUSTOMERSTART -->'marks start of customer information
<!-- ##CUSTOMEREND -->
<!-- ##DEPTSTART --> 'marks the start of dept informaiton
<!-- ##DEPTEND -->
<!-- ##DATE -->'today's date
<!-- ##JOBID -->
<!-- ##CATEGORY -->
<!-- ##PRIORITY -->
<!-- ##LOGGEDAT -->
<!-- ##LASTACTIONED -->
<!-- ##TOCOMPLETEBY -->
<!-- ##HOURSSPENT -->
<!-- ##COST -->
<!-- ##JOBCUSTLABEL1 -->'Custom 1 field label from the job
<!-- ##JOBCUSTOM1 -->'Value of the custom1 field
<!-- ##JOBCUSTLABEL2 -->
<!-- ##JOBCUSTOM2 -->
<!-- ##JOBCUSTLABEL3 -->'Custom 3 field label from the job
<!-- ##JOBCUSTOM3 -->'Value of the custom3 field
<!-- ##JOBCUSTLABEL4 -->'Custom 4 field label from the job
<!-- ##JOBCUSTOM4 -->'Value of the custom4 field
<!-- ##CONTACTNAMEADDRESS -->
<!-- ##CONTACTTEL -->
<!-- ##CONTACTFAX -->
<!-- ##CONTACTMOBILE -->
<!-- ##CONTACTEMAIL -->
<!-- ##CONTACTCUSTLABEL1 -->
<!-- ##CONTACTCUSTOM1 -->
<!-- ##CONTACTCUSTLABEL2 -->
<!-- ##CONTACTCUSTOM2 -->
<!-- ##DEPTNAME -->
<!-- ##DEPTLOCATION -->
<!-- ##DEPTCUSTLABEL1 -->'Custom 1 field label from the dept
<!-- ##DEPTCUSTOM1 -->'Custom 1 field value from the dept
<!-- ##DEPTCUSTLABEL2 -->
<!-- ##DEPTCUSTOM2 -->
<!-- ##CUSTOMERNAMEADDRESS -->
<!-- ##CUSTOMERREFERENCE -->
<!-- ##CUSTOMERTEL -->
<!-- ##CUSTOMERFAX -->
<!-- ##CUSTOMERMOBILE -->
<!-- ##CUSTOMERCUSTLABEL1 -->
<!-- ##CUSTOMERCUSTOM1 -->
<!-- ##CUSTOMERCUSTLABEL2 -->
<!-- ##CUSTOMERCUSTOM2 -->
<!-- ##CUSTOMERNOTES -->
<!-- ##PROBLEM -->
<!-- ##TODO -->
<!-- ##SOLUTION -->
<!-- ##OPERATOR -->
<!-- ##ASSETNUM -->
<!-- ##ASSETDESC -->
<!-- ##ASSET_SERIALNUM -->
<!-- ##ASSET_MANUF -->
<!-- ##ASSET_CUST1 -->
<!-- ##ASSET_CUST2 -->
<!-- ##ASSET_MODELNUM -->
<!-- ##ASSET_INVOICNUM -->
<!-- ##ASSET_PURCHPRICE -->
<!-- ##ASSET_VENDOR -->
<!-- ##ASSET_TYPE -->
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