Category Window

This window allows you to add/edit a Category.

Name
Type a description.

Custom1, Custom2
Optional. These two fields may have renamed (see custom fields). You may enter up to 255 characters.

Default
If you check this box, all new Jobs will have this Category by default.

Notify Assigned Operator when a Job with this Category is auto-escalated?
You can use this to override the default auto-escalation option for when a job with this Category is escalated

Notify this address
You can use this to override the default auto-escalation notification address for when a job with this Category is escalated.

Notify this operator when end-user creates a new Job with the Web Helpdesk
Only applicable if you use the web helpdesk as well as the desktop. By default when an end-user creates a new Job, an Operator named "Not assigned" is assigned to the Job. Using this option, you can choose which Operator is assigned based on the Category of the Job.

Priorities
You can restrict which Priorities are allowed for Jobs with this Category.

Working Hours Button
You may override the default Working Hours (set from the Priority window) for specific Categories.

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